Q: I recently rented a car from Thrifty in Toronto for two weeks. I travel more than 26 weeks a year and rent lots of cars, but this is the first time I have been scammed by a rental-car company.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog,
elliott.org or e-mail him at
celliott@ngs.org
more Travel Troubleshooter
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A new Transportation Security Administration initiative that lets trusted travelers bypass the airport screening line is on the verge of an ambitious expansion. By the end of the year, PreCheck, a government program that offers expedited screening to those who submit to an initial background check, is expected to be available in 35...
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Q: We have been trying to get a refund from Southwest Airlines for almost one year. It’s a refund that Southwest fully admits it owes but always finds another excuse not to pay. I hope you can help us.
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Q: We booked a ticket from Washington to the Bahamas recently through Expedia. It was a code-share flight Bahamasair (www.bahamasair.com) operated by US Airways.
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One of the Transportation Security Administration’s vaunted 20 layers of security has been looking a little porous lately, and the resulting dust-up is calling into question the effectiveness – and the cost-effectiveness – of post-Sept. 11 airport screening.
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The pre-checked box, a clever technique that travel companies use to extract a few more dollars from customers booking their trips online, may be checking out.
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Christine Ballentine is a loyal US Airways customer, and she has been saving up her frequent-flyer miles for a trip to France this summer. But turning them into a ticket hasn’t been easy.
