Christopher Elliott

United Airlines’ service begins to improve

Like a 747 loaded to capacity, United Airlines is rising – slowly, steadily and improbably.

“I thought I was imagining it,” says Anne Klein, who works for a marketing agency in Durango. “But United is listening. It’s trying to improve.”

Klein had two recent customer-service experiences...


Christopher Elliott is the ombudsman for National Geographic Traveler magazine. You can read more travel tips on his blog, elliott.org or e-mail him at celliott@ngs.org

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