Travel

United Airlines’ service begins to improve
The Travel Troubleshooter

United Airlines’ service begins to improve

January 29, 2016

“I thought I was imagining it,” says Anne Klein, who works for a marketing agency in Durango. “But United is listening. It’s trying to improve.” Klein had two recent customer-service…

Can you get sued for a bad review? Yes, you can
The Travel Troubleshooter

Can you get sued for a bad review? Yes, you can

January 22, 2016

Last summer, he rented a home in New York’s Catskill Mountains with his brother. “We were not satisfied, and I wrote a negative, but factual, review on TripAdvisor,” he says.…

Small gestures can win over weary travelers
The Travel Troubleshooter

Small gestures can win over weary travelers

January 16, 2016

The zipper on your suitcase, for example. Traditionally, airlines have excluded specific parts of checked baggage, such as wheels, straps, zippers, handles and protruding parts, when reimbursing travelers for damaged…

TSA changes body-scanner rules for fliers
The Travel Troubleshooter

TSA changes body-scanner rules for fliers

January 9, 2016

Getting checked by the TSA’s advanced-imaging technology used to be entirely optional, allowing those who refused a scan to be subjected to a pat-down. In fact, many observers thought the…

What to do if science is your passion
Travel

What to do if science is your passion

January 2, 2016

Nordic ski instructor Tim Buckley, left, stresses the importance of stretching as he works with beginning classic cross country skiing students from the Osher Lifelong Learning Institute in Fairbanks, Alaska.…

Immerse yourself in San Francisco’s rich culture
Travel

Immerse yourself in San Francisco’s rich culture

January 2, 2016

But if it’s been awhile since you were here, you’ll be wowed by the Ferry Building’s transformation. Here’s a rundown on attractions old, new and refurbished in one of the…

At ski resorts, pampering reaches new high
Travel

At ski resorts, pampering reaches new high

January 2, 2016

Ski-in, ski-out used to just refer to prime lodgings that didn’t require a shuttle – or even a walk – to get to the trails. Today, that coveted designation has…

Indigenous Bolivian women scale high peaks
Travel

Indigenous Bolivian women scale high peaks

December 26, 2015

But their helmets, polarized goggles and crampons attached to their shoes give them away as mountaineers who accompany their husbands, often as cooks and porters, as they guide tourists scaling…

Places, events driving travel in 2016
Travel

Places, events driving travel in 2016

December 26, 2015

These are among the places and events driving travel in 2016. The Olympics Rio de Janeiro hosts the Summer Olympics, Aug. 5-21. Super Bowl 50 America’s most important football game…

Flight trouble? This agency can help you
The Travel Troubleshooter

Flight trouble? This agency can help you

December 26, 2015

Thornton and her three young children were headed to a ranch vacation in Missoula, Montana. When they tried to check in for their flight at Chicago’s O’Hare airport, an airline…

The confusing realities of driving rentals
The Travel Troubleshooter

The confusing realities of driving rentals

December 19, 2015

“It was night,” remembers Ventola, a lawyer who lives in Denver. “So the lights came on by themselves when I turned on the ignition.” Near Athens, Georgia, the flashing blue-and-red…

How to travel safely in age of terrorism
The Travel Troubleshooter

How to travel safely in age of terrorism

December 12, 2015

Holgado, a nurse anesthetist from Burlington, New Jersey, figured wrong. Even though she was scheduled to check in only two days after the Nov. 13 attacks that killed 130, and…

5 ways to save on your next vacation
Travel

5 ways to save on your next vacation

December 12, 2015

One airline ticket at a time Airlines set aside seats in a series of fare buckets or classes. We aren’t talking about first class vs. economy class. No, these classes…