Travel

You don’t have to take ‘no’ for an answer
The Travel Troubleshooter

You don’t have to take ‘no’ for an answer

June 13, 2015

Thinking of taking “no” for an answer from a travel company? Let Alan Schroeder talk you out of it. When a late spring storm forced the cancellation of his return…

Reservations about your hotel reservations
The Travel Troubleshooter

Reservations about your hotel reservations

June 6, 2015

Christina Daves knows. On several occasions, she’s shopped for a hotel room online and then clicked through to make a reservation only to discover she was actually dealing with a…

Dumped by your travel company: What to do?
The Travel Troubleshooter

Dumped by your travel company: What to do?

May 30, 2015

He’d booked a house in Orlando through VRBO.com, a vacation rental website. But a few weeks before the family was supposed to check in, the owner contacted him to report…

Complaints against airlines rise, Frontier worst
Travel

Complaints against airlines rise, Frontier worst

May 16, 2015

Passengers on Frontier Airlines were 34 times more likely to complain than passengers on Southwest Airlines, which has the lowest complaint rate.Associated Press file photo The U.S. Department of Transportation…

Before taking a picture on a plane, read this
The Travel Troubleshooter

Before taking a picture on a plane, read this

May 16, 2015

Both are law-abiding citizens and air travelers. And both recently ran afoul of the airline industry’s confusing photography rules. With only days before the busy summer travel season unleashes millions…

Travelers find new ways to do good
The Travel Troubleshooter

Travelers find new ways to do good

May 2, 2015

His wife, Debra, figured it was time for new luggage. But what to do with the old bag? Then she heard about the company’s new trade-in program called “A Case…

Where birds count
Travel

Where birds count

April 18, 2015

In suburban South Florida, a wetlands attracts 150 species

Business travelers turn to Uber for rides
Travel

Business travelers turn to Uber for rides

April 18, 2015

The Uber app displays cars available to make a pickup in downtown Manhattan on a smart phone. A new report shows that 47 percent of the ground transportation rides by…

Showing their age
Travel

Showing their age

April 4, 2015

National Park Service aims to repair decay, build new generation of visitors

Airline denies injured woman her Skycouch
The Travel Troubleshooter

Airline denies injured woman her Skycouch

April 4, 2015

Q: Last year, I booked an Air New Zealand Skycouch for a flight from San Francisco to Auckland, New Zealand. I’d recently had knee surgery and needed the extra room.…

Airbnb now booking Americans in Cuba
Travel

Airbnb now booking Americans in Cuba

April 4, 2015

For a half-century, the U.S. trade embargo has blocked such businesses from entering the Cuban market. In January, however, the Obama administration loosened a series of restrictions on U.S. business…

Are airlines about to charge more for kids?
The Travel Troubleshooter

Are airlines about to charge more for kids?

March 28, 2015

True, there’s no faster way to start a brawl on a flight or an online chat room than by putting the two together. Some passengers feel the interior of a…