Recently, there have been a number of letters concerning the current state of Mercy Regional Medical Center.
Mercy is an important part of our community and region to deliver quality health care. Unfortunately, after Centura took charge of the hospital, there are some troubling trends, that if not reversed, will impact the long-term quality of care.
In my own case, a number of problems with billing were difficult to resolve, and in one case, impossible. Recently, I have had no problems with billing.
More troubling, though, are the loss of a number of physicians. In my case, it was a urologist that provided quality care for me. This loss resulted in temporary urologists providing urology care until a new urologist could be hired. These temporary fill-ins caused confusion and changes in my care not originally agreed to with the urologist who left Mercy. As a result, I have sought more consistent care outside Mercy.
The professional and dedicated staff at Mercy are not the problem. Centura is the problem, and unless they start making changes to help retain staff and listen and respond to the concerns of doctors and nurses, I fear we will end up with less than the outstanding care to which we have been accustomed.
Charles T. West
Durango
