To support its customers who may be experiencing financial hardship because of the current coronavirus situation, the city of Farmington and Farmington Electric Utility System will temporarily suspend electric and water disconnection for non-payment until further notice.
Individuals recently disconnected for non-payment will be reconnected, if requested, with no fees. City electric and water utility departments will also waive all late and tag fees during this time. Additionally, collection and credit reporting will be suspended.
This is being done on an emergency basis. Customers experiencing challenges during this time are asked to call customer service at (505) 599-1353 to discuss payment options related to their account. The utility will work with them on a payment plan to lessen the burden to its customers.
As part of the commitment to keeping customers and workers safe, FEUS is closing the Annex Customer Service Center at 850 Municipal Drive until further notice. The Municipal Operations Customer Service Center located at 101 N. Browning Parkway. will remain open.
Anyone experiencing flu-like symptoms or having traveled to high-risk areas is asked to use alternative methods of payment: Night drop box, 101 N. Browning Parkway, electronic credit/debit card payments on the Interactive Voice Response system, mail payments to P.O. Box 712569, Denver, CO, 80271, or 101 N Browning Parkway, Farmington, N.M., 87401 or online credit/debit card payments at www.fmtn.org.
