Author - The Durango Herald
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Christopher Elliott
Position: Staff reporter

Are ‘custom’ airfares good for travelers?

Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little...

Privacy? There’s no such thing while on the road

Recent revelations of the National Security Agency’s sweeping domestic surveillance programs may have angered many Americans, but for most travelers, it was nothing new. Surrender...

When is it OK to hold a plane for a tardy traveler?

Holding a plane for a passenger is an iconic customer service gesture. In a different era of commercial aviation, before on-time arrivals became so important that aircraft doors c...

Something’s ‘phishy’ about vacation rentals

If you think the words “vacation rental” and “phishing” are all but synonymous, you’re not alone. Just talk to Ann Schutte, who recently found a rental villa with a “million-dollar” view in ...

Air travelers brace for another summer of fees

It isn’t shaping up to be a good summer for air travelers who are trying to stick to a budget. And let’s be honest: Who isn’t watching their bottom line? A few weeks before the tr...

Want a better airline seat? Website may help

If you fly, chances are you have a story to tell about an uncomfortable airline seat. Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure...

Hotels cancel previous policies for cancellations

When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped her resort would allow her to cancel her prepaid room. But it didn’t. Instead, she ...