Today, I went to the lab at Mercy Family Medicine Horse Gulch to do my routine – but frequent – blood draw. I was notified that the next time I need blood drawn, I would have to go to the main lab at Centura Mercy Hospital because the one at Horse Gulch is closing.
This is not only inconvenient but a physical hardship. Not only to me, but to many patients who are physically handicapped, aged and/or are not able to spend the time it takes to sit or stand in the halls, waiting for their turn.
As a 100% disabled person with mobility issues, it means going from about a 30-minute visit to have labs drawn regularly, to spending as much as two hours parking my car, walking as far as 50 yards to get to an entrance, then going another 20 yards to the elevator, then walking yet another 50 yards to the lab entrance. Then, I’ll stand in line as long as 10 minutes to check in. Next, I’ll often have to stand out in the hall, waiting for a seat to open up to sit, only to wait to be called in for a procedure that takes less than five minutes.
Now, I still have to get back to my vehicle, way out in the parking lot.
Customer service?
Ray Jaramillo
Durango
