With abdominal pain and rectal bleeding, my friend went to the Cortez ER. She was sent home. Still in pain, she went to the Mercy ER the next day. She had such a large intestinal blockage that it even obstructed her urinary tract – and she was in surgery that night.
On the other hand, I had a leaky-eyelid surgery scheduled four to five weeks in advance, for a Monday. The Tuesday before, the office called to confirm the date, but that Friday afternoon the hospital called to say the surgery was canceled because they hadn’t received insurance authorization from the doctor’s office.
Naturally, I called the office and (of course) had to leave a voicemail. Later, they called back to say they hadn’t noticed that my VA authorization said “optometry” instead of “ophthalmology,” so they would need to reschedule – but the doctor was booked until March.
All these health care employees are in fairly reliable, decently paid positions. Why don’t they do their jobs?
Leslie M. Orr
Mancos
