When the Herald decided to offer its prepaid subscribers a 40 percent reduction in service with no corresponding extension of their subscriptions, I canceled the balance of my subscription.
It’s now been almost three months and the refund for the balance still hasn’t been sent.
Perhaps a little more attention to your customers might help right your sinking ship.
Paul Savin
Bayfield
Editor’s note: All print subscribers are eligible for a complimentary “Print-Plus” subscription that provides access to daily news and information at www.durangoherald.com. Please call 375-4530 to sign up.
